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Home > Help > Terms and Conditions

Terms and Conditions

Please read these terms and conditions carefully before using this website. Using this website indicates that you accept the terms and conditions of use. If you do not accept these terms and conditions please do not use this website. The use of this website is at your own risk.

We reserve the right to modify these terms and conditions without notice and we recommend that you should view them each time you visit our website.


Your use of this website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this website. If you are a consumer your statutory rights are not affected by this agreement.

The Site is owned and operated by Natures Concept who are based at 3 St Mary Street, Cardiff, CF10 1AT. The Company Registration Number is 02186901 and the VAT Registration Number is 315 1215 10.

Natures Concept makes no representations that materials in this site are appropriate or available for use in other parts of the world. Those who choose to access this site from other locations do so at their own risk. Any claim or cause of action may only be brought in England and you agree to submit it to the exclusive personal jurisdiction of such courts. You agree to waive any objection the jurisdiction of the English Courts in the United Kingdom. makes no representations or warranties of any kind with respect to this site or its contents. is providing this site on an "as is" basis and disclaims all warranties including warranties of merchantability or fitness for a particular use.

The internet is an unstable medium and we do not guarantee uninterrupted or error-free service and accept no responsibility in respect of such interruptions or errors.

When registering, the user name and password selected by you are personal to you and it is your responsibility to keep them secure. You must protect your user name and password and any breach of security must be notified to us immediately.

We make every effort to ensure that accurate up to date information is used on this site but make no warranties as to the accuracy of such information. The information on this site does not constitute medical advice and should not be relied upon.

Republication, redistribution, retransmission or commercial exploitation of the contents of this website are prohibited without written consent of All rights reserved. All material provided on this site is held by Natures Concept or by the original creator of the material. All other product names and company logos are trademarks of their respective owners.

We are not responsible for any other sites linked to this site. The inclusion of any link to these sites does not imply approval by of the site.

Membership fees are non-refundable.

Membership benefits are subject to change without notice.

Special offer vouchers cannot be redeemed against membership.

Solgar products are sold at full retail price and cannot be discounted.

All items are sold with a minimum of 2 months expiration date.

All prices include VAT at 17.5%.

When you reach the final billing page and press ‘Proceed’ we will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards. does not guarantee or warrant the availability, accuracy, completeness or timeliness of or otherwise endorse any of the views, opinions or recommendations of individuals and organisations which are not affiliated with


Please email customer services with your name and order number if you wish to return an item for authorisation and return instructions.

We make every effort to safely secure and ship all orders but sometimes goods can be damaged in transit. Goods damaged in transit or incorrect goods should be notified to us within 10 days of receipt of the goods and returned to us for a replacement or a refund. We will either refund or exchange the item and also refund to you reasonable postage costs incurred for returning the item to us. We recommend using a secure method such as recorded delivery so that you will be able to trace your delivery through the Royal Mail. It is the customer’s responsibility to check each item upon receipt. Please note that we reserve the right to reject any returns after this time period.

If you are not satisfied with the goods purchased from us for any reason provided you notify us within 7 days of receiving them, we will accept the return provided the goods are received unopened and unused and will refund your card upon receipt. Customers are liable to pay delivery charges to return the goods to us. We do recommend that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the Royal Mail.

If an item is returned to us due to a failed attempted delivery and not collected from the post office, customers will be required to pay for any redelivery costs via telephone. We will advise customers if and when this occurs. However should you require a refund a deduction will be made for the costs of shipping and packing for the initial order.

We reserve the right to increase any charges if necessary.

These Terms and Conditions do not affect your Statutory Rights

Your Voucher

You can use your voucher against any online order at that meets the conditions below.


Gift Voucher is limited to one voucher per transaction.
You can use your voucher to claim money off the basket total of your order at the checkout as long as your order value reaches the minimum amount required as stated on each voucher above and is within the expiry date.

Vouchers can be redeemed against online orders only.

Vouchers cannot be redeemed against membership.

Vouchers have been applied to the account with which the email address is associated and as such, can only be used against purchases on this account.

Registration on the site is required for new users before you will be able to purchase items on the site.

Please note that credit is not given should your order value be less than the face value of the voucher. Moreover, if there is a minimum spend required to activate a voucher, this does not include the delivery charge (applicable to Non UK orders)  You can view all vouchers that have been applied to your account, along with details of validity and redemption history by logging in to your account .

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All information contained on this website is for informational purposes only. The products on this website are not intended to treat, diagnose, cure or prevent any disease.