Placing an order
All orders can be placed online once you have registered. Please
note you will need an email address to register and order
on discountvitaminsandherbs.com.
Can I change my order?
If your order has not been processed then it may be possible
to cancel or amend the order as requested. However if the
order has been processed and despatched, then you may wish
to return the items for a refund. A £5 charge will
be deducted from the total amount refunded.
Please note that we can only:
Change delivery details
Cancel items from your order
Cancel your entire order.
We are unable to add items to your order and you will need
to create a new order for any additional items required.
To change or cancel your order please email customer services
with your Order Number and include details of the amendment(s)
required. Customer Services will then reply to your e-mail
to either confirm that the amendment has been processed, or
to advise if it has not been possible to amend the order.
Can you confirm you’ve received
my return?
Unfortunately we cannot confirm when we have received your
return. We do recommend that you send your return by a secure
postage method, such as recorded delivery. This way you will
be able to trace your delivery through the Royal Mail.
You haven’t replied to my query
It is our policy to endeavour to respond to all customer enquiries
within one working day. Sometimes our responses are rejected
by your email provider or the email we have sent you could
be delayed by general internet traffic.
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