My email address/password is not recognised

• Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
• Maybe you have forgotten your password? If so you can log in with your email address and then request a new password.  

Why am I not receiving emails from you?

To ensure that you receive emails from us in connection with your order, please add customerservice@discountvitaminsandherbs.com to your email address book.

Why can I not view my emails?

To ensure that your email can be read please view the email in HTML format.


I am having trouble during registration

If the pop-up window appears to freeze it is likely that your Internet Browser is not fully up to date and we suggest running Microsoft’s Windows Update to install the latest updates.

I'm having trouble with my basket

The most common resolution for this problem is to delete the cookies on your PC and try again. To do this please click on the 'Tools' tab at the top of your Internet Browser, then select 'Internet Options'. On the first screen that pops up, select 'Delete Cookies' then click 'OK'. You should then not experience any further basket problems.

Please note that the privacy setting on Internet Explorer should be set to ‘medium’

How do I do this?
1. In Internet Explorer, click Internet Options on the Tools menu, and then click the Security tab.
2. Click the Web content zone you want, and then click Custom Level.
3. Set custom settings to medium and click OK to exit.

I am told that my card has expired, even though the expiry date is in the future

This problem occurs when the date set on your own PC is wrong. Please check the date is correct (double click on the time at the bottom right of your screen) and then try placing your order again.

I am having trouble at checkout

Please ensure that you have registered before trying to purchase online. If you are still having trouble please email customerservice@discountvitaminsandherbs.com.