Jump to a section:
Your order
Payment
Technical Problems
Questions about delivery charges and destinations
Questions about a product
About discountvitaminsandherbs.com

Your order

Placing an order
All orders can be placed online once you have registered. Please note you will need an email address to register and order on discountvitaminsandherbs.com.

Can I change my order?
If your order has not been processed then it may be possible to cancel or amend the order as requested. However if the order has been processed and despatched, then you may wish to return the items for a refund. A £5 administration charge will be deducted from the total amount refunded.
Please note that we can only:
Change delivery details
Cancel items from your order
Cancel your entire order.

We are unable to add items to your order and you will need to create a new order for any additional items required.

To change or cancel your order please email customer services with your Order Number and include details of the amendment(s) required. Customer Services will then reply to your e-mail to either confirm that the amendment has been processed, or to advise if it has not been possible to amend the order.

Can you confirm you’ve received my return?
Unfortunately we cannot confirm when we have received your return. We do recommend that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the Royal Mail.

You haven’t replied to my query
It is our policy to endeavour to respond to all customer enquiries within one working day. Sometimes our responses are rejected by your email provider or the email we have sent you could be delayed by general internet traffic.

Payment

What cards do you accept?
We accept the following major Credit Cards:
Visa, MasterCard, Delta, Electron, Switch and Solo cards

What currency do you use?
We accept the following currencies:
UK Pound Sterling (GBP)

Can I pay by any other method?
We only accept payment by Credit or Debit card on the Internet. Please note we do not accept the following payment methods:

• Payment on Delivery
• Email
• Instalments
• Cheque
• Bank Transfer
• Postal Order
• PayPal

Is it safe to order online?
We use DataCash as the secure transaction provider in the discountvitaminsandherbs.com website due to their excellent security, flexibility and reliable service.

DataCash's fraud management solutions support industry initiatives such as AVS/CV2, 3-D Secure (Verified by Visa and MasterCard SecureCode) as well as payer authentication and traditional rules-based fraud screening.

All orders are processed and authorised in real time by DataCash, providing you with instant confirmation of your order and transaction amount via email.

When Will I be Charged?
When you reach the final billing page and press ‘Proceed’ we will immediately contact your bank/card issuer for authorisation to take payment from your account.

If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.

If the payment is not authorised by your bank or card issuer, you will receive an e-mail advising you of the reason why.

Technical Problems

My email address/password is not recognised

• Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
• Maybe you have forgotten your password? If so you can log in with your email address and then request a new password.  

I am having trouble during registration.
If the pop-up window appears to freeze it is likely that your Internet Browser is not fully up to date and we suggest running Microsoft’s Windows Update to install the latest updates.

I'm having trouble with my basket
The most common resolution for this problem is to delete the cookies on your PC and try again. To do this please click on the 'Tools' tab at the top of your Internet Browser, then select 'Internet Options'. On the first screen that pops up, select 'Delete Cookies' then click 'OK'. You should then not experience any further basket problems.

Please note that the privacy setting on Internet Explorer should be set to ‘medium’

How do I do this?
1. In Internet Explorer, click Internet Options on the Tools menu, and then click the Security tab.
2. Click the Web content zone you want, and then click Custom Level.
3. Set custom settings to medium and click OK to exit.

I am told that my card has expired, even though the expiry date is in the future
This problem occurs when the date set on your own PC is wrong. Please check the date is correct (double click on the time at the bottom right of your screen) and then try placing your order again.

I am having trouble at checkout
Please ensure that you have registered before trying to purchase online. If you are still having trouble please email customerservice@discountvitaminsandherbs.com.

Questions about delivery charges and destinations

Which courier company do you use?
We use Royal Mail and City Link.

Do you deliver to PO Box addresses?
We are unable to deliver to P O Box addresses.

Can you leave the delivery at an agreed hiding place?
All orders require a signature, so we are unable to leave your order in a safe place.

Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.

Questions about a product

I need more information about a product
We include as much information as possible about a product on the product page itself. If you need more detailed information, please contact customerservice@discountvitaminsandherbs.com

The product I ordered is now reduced. Can you refund me the difference?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

Can you tell me where else I can buy this product?
Please be advised that Customer Services cannot tell you where else our products can be purchased.

About Discountvitaminsandherbs.com

Do you have a catalogue?
No, we do not print a catalogue. New products are added to the site daily, so you need to visit the discountvitaminsandherbs.com site regularly to keep up-dated with all the latest products.

Can I Contact you by Phone?
We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently.
Should you still need to contact us by phone please call us on 020 8866 5076 between 9.30am and 5.00pm  Monday to Friday.

Do you do wholesale?
No we do not; we are a retailer and sell directly to our customers.