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Delivery and Guarantee

This delivery and guarantee policy forms part of our terms and conditions. 

Despatch


After you have placed your order online, you will receive an e-mail confirmation containing your order number and payment will be taken from your account shortly afterwards. We aim to process and despatch all orders within 2-5 working days. (Please Note: Saturday and Sunday and Bank Holidays are not working days). Orders placed after 11am will not be processed until the following working day. You will receive an e-mail once the order has been despatched. If you have not received your goods within 2 working days after your order has been despatched please contact us via e-mail with your order number: customerservices@discountvitaminsandherbs.com Please note that it can take up to 15 working days for your goods to arrive and we may ask you to contact your local sorting office.  

If you have not received your order after 15 working days you will be required to e-mail customer services to confirm this. We will then submit a claim to Royal Mail. Once this claim has been settled we will either resend the order or refund you. Please note that Royal Mail can take up to 6 weeks to settle a claim.

If you fail to inform us that you have not received your order within one month of the order date and your order status is shipped we will not resend or refund the order.


Postage


Postage and Packing within the UK is free of charge and there is no minimum order. Parcels are despatched to you by Royal Mail. Please note that a signature will be required for all items sent. We are not responsible for errors made by Royal Mail. We are not responsible for any lost packages which are incorrectly addressed due to customer error.

Items sent via Royal Mail are sent second class. This means that you order will normally reach you within three working days after despatch.

Items sent via Royal Mail Standard Parcels will normally reach you within 3 – 5 working days after despatch.


EU Rates


Order Value Postage Charge
up to £15 £10.00
up to £25 £20.00
up to £50 £25.00
up to £75 £30.00
up to £100 £35.00
up to £150 £40.00
over £150 please add £5 per £25 in value

For orders outside the EU we reserve the right to contact you by email regarding additional postage charges if the order is of an excessive weight. Postage charges to the EU can not be refunded.

All prices are inclusive of VAT where applicable.


Items not in stock

We are dependant on our suppliers for delivery and if we do not receive delivery from our suppliers we will contact you via email to inform you of any delays.


Returns

We make every effort to safely secure and ship all orders but sometimes goods can be damaged in transit. Goods damaged in transit or incorrect goods sent must be notified to us within 3 days of receipt of the goods and returned to us for a replacement. It is the customers responsibility to check each item upon receipt. After this time period we will not accept any returns. We will either refund or exchange the item and also refund you the postage costs for returning the item to us up to the value of £3.

If you are not satisfied with the goods purchased from us for any reason provided you notify us within 7 days of receiving them, we will accept the return provided the goods are received unopened and unused and will credit your account immediately upon receipt. A £5 administration charge will be deducted per item from the total amount refunded. We do recommend that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the Royal Mail.

If an item is returned to us due to a failed attempted delivery and not collected from the post office, customers will be required to pay £5 for redelivery via telephone. We will advise customers if and when this occurs. However If the customer would like a refund a £5 administration charge will be deducted from the total amount refunded.

We reserve the right to increase any administration charges if necessary.

Christmas Deliveries

Only orders placed prior to 16th December will be guaranteed to be despatched before 25th December.

Our goods returns address is:

  Nature's Concept Ltd
107 Field End Road
Eastcote
Middlesex
HA5 1QG

Our returns department can be emailed at:

  orders@discountvitaminsandherbs.com

Please click here for further contact details.

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All orders come with free postage and packing to anywhere in the UK.
To enjoy the benefit of a 25% discount you need to become a member. For every new member we will donate £1 to Marie Curie Cancer Care.
Registration is free and easy and you are entitled to a 10% discount on all orders and free UK postage and packing.

All of your questions answered by Alex Kirchin, our expert nutritional consultant from Viridian Nutrition.