This delivery and guarantee policy forms
part of our terms and conditions.
Despatch
After you have placed your order online, you will receive
an e-mail confirmation containing your order number and payment
will be taken from your account shortly afterwards. We aim
to process and despatch all orders within 2-5 working days.
(Please Note: Saturday and Sunday and Bank Holidays are not
working days). Orders placed after 11am will not be processed
until the following working day. You will receive an e-mail
once the order has been despatched. If you have not received
your goods within 2 working days after your order has been
despatched please contact us via e-mail with your order number: customerservices@discountvitaminsandherbs.com Please
note that it can take up to 15 working days for your goods
to arrive and we may ask you to contact your local sorting
office.
If you have not received your order after 15 working days
you will be required to e-mail customer services to confirm
this. We will then submit a claim to Royal Mail. Once this
claim has been settled we will either resend the order or
refund you. Please note that Royal Mail can take up to 6
weeks to settle a claim.
If you fail to inform us that you have not received your order
within one month of the order date and your order status is
shipped we will not resend or refund the order.
Postage
Postage and Packing within the UK is free of charge and
there is no minimum order. Parcels are despatched to you
by Royal Mail. Please note that a signature
will be required for all items sent. We are not responsible
for errors made by Royal Mail. We are not responsible for
any lost packages which are incorrectly addressed due to
customer error.
Items sent via Royal Mail are sent second class.
This means that you order will normally reach you within
three working days after despatch.
Items sent via Royal Mail Standard Parcels will normally
reach you within 3 – 5 working days after despatch.
EU Rates
Order Value
Postage Charge
up to £15
£10.00
up to £25
£20.00
up to £50
£25.00
up to £75
£30.00
up to £100
£35.00
up to £150
£40.00
over £150
please add £5 per £25 in value
For orders outside the EU we reserve the right to contact
you by email regarding additional postage charges if the
order is of an excessive weight. Postage charges to the EU
can not be refunded.
All prices are inclusive of VAT where applicable.
Items not in stock
We are dependant on our suppliers for delivery and
if we do not receive delivery from our suppliers we will
contact you via email to inform you of any delays.
Returns
We make every effort to safely secure and ship all orders
but sometimes goods can be damaged in transit. Goods damaged
in transit or incorrect goods sent must be notified to us
within 3 days of receipt of the goods and returned to us
for a replacement. It is the customers responsibility to
check each item upon receipt. After this time period we will
not accept any returns. We will either refund or exchange
the item and also refund you the postage costs for returning
the item to us up to the value of £3.
If you are not satisfied with the goods purchased from us
for any reason provided you notify us within 7 days of receiving
them, we will accept the return provided the goods are received
unopened and unused and will credit your account immediately
upon receipt. A £5 administration charge will be deducted per item from
the total amount refunded. We do recommend that you send your return by a secure
postage method, such as recorded delivery. This way you will be able to trace
your delivery through the Royal Mail.
If an item is returned to us due to a failed attempted delivery and not collected
from the post office, customers will be required to pay £5 for redelivery
via telephone. We will advise customers if and when this occurs. However If the
customer would like a refund a £5 administration charge will be deducted
from the total amount refunded.
We reserve the right to increase any administration charges if necessary.
Christmas Deliveries
Only orders placed prior to 16th December will be guaranteed
to be despatched before 25th December.
Our goods returns
address is:
Nature's Concept Ltd
107 Field End Road
Eastcote
Middlesex
HA5 1QG
